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To report your Card as lost or stolen, review account activity, dispute a transaction, replace your Card, or all other customer service inquiries, please call: 1-866-315-7728.


For general correspondence:
Attn: Director, Prepaid Visa
PO Box 8000, Stn Terminal
Vancouver, B.C.
V6B 4E2

When contacting us, please provide your name (ensure card is registered to your name), last 4 digits of your Card number, the Card ‘Good thru’ date, complete address, and preferred method of correspondence. Please help us help you by providing as much information as you can. A response will be provided within 30 business days of receiving your inquiry.


For comments on this site or for any general inquiries or general inquiries about the Citizens Bank/Vancity Visa Prepaid Card, please e-mail us by using the online form below.

* Required Fields



Card Number

3-Digit Code

Last 4 Of Phone

Due to new security enhancements to this site, you may be asked to update your user profile upon login.

First Time Registering?
Online Shopping?

Click 'My Account' above, enter information and
'Login'. At the next screen, select 'Register Card' under 'Account Activities' and click 'Go'.
Register your card.